This policy explains what personal information Shohokari collects, why we collect it, who we share it with, and what you can do about it. It applies to shohokari.com and to the Shohokari service.

1. What we collect

What	Why we hold it
Your name, and your email address and/or mobile number	To create your account and let you sign in. You can register with an email address, a mobile number, or a Google or Facebook account.
Your area and district (for example, Dhanmondi, Dhaka)	To show you tasks and helpers near you. We do not track your location and the platform has no GPS feature.
Profile photo, business name, description and skills — helpers only	To display your public helper profile so customers can choose you.
Tasks you post, offers you send, and photographs you upload	To run the marketplace. Task details and photographs are visible to helpers who can see the task.
Messages you send through the platform	To deliver them, and to review them if a task is reported or disputed.
A record of payments made through the site — amount, date, task and status	To show both sides what was paid and to pay helpers what they are owed.
Basic technical information — device, browser, and error reports	To keep the site working and diagnose faults.

We never see your card or wallet details. Payments are taken on SSLCommerz's own hosted checkout page. Your card number, PIN and one-time passwords are entered on their systems and are never sent to, or stored on, ours. We receive only the outcome of the payment and a transaction reference.

2. Your phone number

We verify mobile numbers by sending a one-time code. Your number is not shown publicly on your profile. It becomes visible to another user only when you choose to share it — when a customer reveals a helper's number to make contact, or when an offer is accepted and a task begins. We record when a number is revealed so we can investigate misuse.

3. Who we share it with

We do not sell your personal information, and we do not share it for advertising. There is no third-party advertising on this site. We share data only with the service providers that make Shohokari work:

Provider	What they receive
SSLCommerz — payment gateway	Your name, email, mobile number, the amount and the task title, so the payment can be processed.
SSL Wireless — SMS	Your mobile number and the verification code.
Resend — email delivery	Your email address and the content of the notification.
Amazon Web Services — database and file storage	Hosts our database and uploaded images, in the Asia Pacific (Singapore) region.
Vercel — website hosting	Serves the site and keeps short-lived request logs.
Sentry — error reporting	Technical error reports only. It is configured not to attach your identity, and identifying text is stripped from reports before they are sent.
Google / Facebook — sign-in	Only if you choose to sign in with them. They confirm your identity to us; we receive your name, email address and profile picture where available.

We may also disclose information where the law requires it, or where it is necessary to investigate fraud, abuse, or a safety concern.

4. Where your data is held

Our database and uploaded files are stored on Amazon Web Services in the Asia Pacific (Singapore) region. Some of the providers listed above operate outside Bangladesh, which means your information may be processed abroad. We use established providers with their own security and confidentiality obligations.

5. How long we keep it

We keep your account information for as long as your account is open. If you close your account, we remove your public profile and personal details, but we keep a limited record of completed tasks and payments — a business needs those for its accounts and for resolving later disputes. Messages and task records connected to a dispute are kept until the dispute is closed.

6. Your choices

• See or correct your information — most of it is editable in your account settings; email us for anything that is not.
• Close your account — from your account settings, or by emailing us.
• Stop notification emails — turn them off in your alert preferences. We will still send you messages that are necessary to run a task you are involved in.
• Ask us a question or complain — write to support@shohokari.com and we will reply within 10 working days.

7. Cookies

We use cookies to keep you signed in and to remember your language choice. We do not use advertising or tracking cookies. Blocking cookies in your browser will stop you from being able to sign in.

8. Security

Traffic to the site is encrypted. Passwords are not stored, because we do not use them — you sign in with a one-time link, a one-time code, or a Google or Facebook account. Access to the live database is restricted to the people who operate the service. No system is perfectly secure, so please tell us at once if you think your account has been misused.

9. Children

Shohokari is for people aged 18 and over. We do not knowingly collect information from children. If you believe a child has registered, tell us and we will remove the account.

10. Changes

If we change this policy we will publish the new version on this page. Where a change materially affects you, we will tell you by email or in the app.

11. Governing law

This policy is governed by the laws of Bangladesh, and the courts of Bangladesh have exclusive jurisdiction over any dispute about it.